First thing to mention, is that it’s not often I see a business succeed with little or no money invested to get things started.  However it usually takes someone at least one try to learn this truth – and hopefully this Blog post will help save some time and pain in that learning process.

I always recommend engaging a professional agency (like us) to help execute a web project, as it’s often an important part of getting a new business up and running successfully.  This article is aimed at those that don’t want to spend that sort of money, and instead are looking for a cheap & nasty solution to help get them started.  Salsa doesn’t provide these services, but here is what we’ve learnt over the years.

Sorry I know it sounds cynical.

Once you’ve taken care of the paperwork (register a business name – https://online.justice.vic.gov.au/cav/br-home, and register your domain name – Google “cheap domain names”), you need to get a website built.

If you have $1,000 – $2,000 to spend on a website.

The cheapest way to get this done is to use a pre-existing Content Management System (CMS) such as WordPress, or Joomla, or Magento or OSCommerce for an eCommerce website.  You should then look to download free, or buy a template for the site, instead of paying for a custom design.

Some places to get templates from:

WordPress – http://wordpress.org/extend/themes/

Joomla – http://www.joomlashack.com/

Magento – http://www.silverthemes.com/

www.templatemonster.com is also a source of hundreds of themes, but the quality is inconsistent.

Once this is done, you need to then get someone to build it for you.  www.nachomedia.com.au can help put together a template website at low cost.  Or if you know a freelance developer, have them do it for you – should be around $1,000 for a WordPress/Joomla site, and $2,000 for an Magento/OSCommerce site.

They can probably help you with hosting also.

Credibility is important – so perhaps set up a 1300 number if you can – and have it direct to your mobile phone or land line – makes you look more professional, and doesn’t cost much.

If you have nothing to spend on a website!

Try setting up a Facebook page.  It costs nothing. See this post on how to do that: http://lazarus.salsainternet.com.au/2010/06/howwhy-to-create-a-facebook-page/

Take a look at Twitter also, if you have the time.

You can also redirect your domain name to your facebook page if you want to advertise the domain name, instead of the facebook page in your marketing collateral.

Get people to find you.

Once you’ve setup some sort of online presence as above, people need to find it.  To be honest, this is often the hardest part.

First, you should run a Google Adwords campaign (ads on the right side of a Google search results screen), as this is relatively low cost, and works instantly – you can setup a campaign, and get it running in a couple of hours – gets traffic to your site immediately.  You can check keywords, etc  at https://adwords.google.com/select/KeywordToolExternal

You can also read about how to setup a campaign here: http://www.salsainternet.com.au/adwords-explained.html

Once you’ve proven the model works online, you can start to work on getting the site to rank well in the free/organic listings in Google (left side of Google search results screen).  There are 3 things that make this work – Structure, Content & Links. More info on how this works here: http://www.salsainternet.com.au/search-engine-optimisation.html

You also want to put your web address on your business card, flyers, email signature, etc to help get the word out.

As mentioned, this approach in my opinion is speculative at best, but costs very little, so maybe it’s worth a shot for those that haven’t tried before.

Good luck!

I had a discussion about this with a client last week – he’s a marketing manager for a large IT services mob in Melbourne.

We spoke about whether the basics of marketing have really changed.  BRW said in an article recently “the underlying theme for good marketing is knowledge: know your business, know your products and services, know your customers and know what your objectives are.” Amen.

Here is the definition of marketing from http://en.wikipedia.org/wiki/Marketing:

“Marketing is the process by which companies create customer interest in products or services. It generates the strategy that underlies sales techniques, business communication, and business development. It is an integrated process through which companies build strong customer relationships and create value for their customers and for themselves.”

It also goes on to explain the trends in marketing over recent history – and suggests the marketing orientation from “1970 to present day” is still the same!

If I was to read this 6 months ago, I’d have thought it was ridiculous – with the introduction of the Internet (on a side note – ever wondered what we did with our time before the internet? Anyway…), surely marketing fundamentals are now completely different compared to 40 years ago?  I’m certainly no marketing expert (far from it), but have learnt something about it over the years of helping run & grow Salsa – I sometimes wondered whether the fundamentals of marketing have changed at all?  I recently decided they haven’t. Even though the tools are different, all marketers are still trying to achieve the same result.

Here’s why:

If you’re a marketing manager, for example, don’t you need to still adhere to the same rules? Here are some simplistic examples of how the principles haven’t really changed.

Communicate clearly – the same goal applies today as it has in recent history.  If you can’t clearly communicate what you do, you’ll quickly turn prospects away to someone who can.  We used to use radio, tv & newspapers.  We now also use websites.

Build relationships - a marketers goal is often to get a sales person in front of a prospect to start to build rapport.  The call to action of most marketing media (whether it’s radio, tv, websites, or whatever) is to have someone call, or visit a showroom, or a website (which often then sends them to a phone call!!).  Get in front of someone, build a relationship, sell them something – still the same.

Create value for customers – facebook, Twitter, Blogs, Websites, whatever – the most successful are designed to actually serve a purpose.  Educate the prospect, allow them to gain value from reading what you have to say.

The list goes on – the fundamentals of marketing haven’t changed.  There are a load more tools to use to drive traffic to your marketing material (Google Adwords is a revolutionary tool for generating traffic), but the basics haven’t changed.  Marketers don’t need to intimately understand how Google Analytics works – they need to pay an Adwords professional to run a campaign for them that gets them loads of relevant traffic.

The marketer then needs to worry about what happens when the client finds their website, and makes the phone call – how well is the prospect communicated to, how good is the person on the phone at building instant rapport, and what value can they add right away?

So don’t obsess on learning every detail on how online marketing works.  I say leave that to “online marketers” and worry about the marketing basics of your own business – for a maximising outcome.

Use our experience and knowledge to your advantage! (Image: Miika Kumpulainen)

In my 12 or so years in the exciting, yet often wild and rugged terrain of the Creative Management landscape, I have become all too accustomed to the regularity and reality of working with clients who have very specific, highly subjective ideas about how they want their website to look.

Being a former business owner myself, I completely understand the intense relationship one can have with one’s business.  There are undoubtedly certain parallels that can be drawn between owning a business and having a baby – particularly if it is your ‘brain-child’ and the recipient of a large proportion of your life savings, the new and likely unwieldy tenant in your house or the relentless force responsible for keeping your brain ticking away throughout the night.

That said, as a Designer, I do feel an obligation to stand up for and vocalise the virtues of my vocation, just as any other trained, experienced and knowledgeable professional would and should.

Whilst it can be argued that ‘design’ is in itself not a skill that can be officially labelled or accredited (although I personally believe the introduction of an official, widely recognised accreditation program for Designers would be worthwhile) in such a publicly resonant way as say that of a Doctor, Accountant, Solicitor, Chef or even Hairdresser, being a good Designer involves amassing an awareness of, and an ability to do a multitude of things.

We are so much more than technically-apt personnel through which creative solutions are realised, and can and do often wear multiple hats including those of psychologist, philosopher, business advisor, anthropologist, mathematician, problem solver and project manager, amongst many others.

Design is all about finding the right solution that will help an individual or business exceed their clients expectations.  And in doing so, it is fundamentally important that the solution is not just highly functional, but that it delights in delivering to the client or user an innovative experience, or a means of communication, that not only takes them where they want to go but inspires them to want more.

It is this amassing of experience – of searching for, experimenting with and exploring new ways of resolving communication problems, that provides us with the expertise that you – the client – come to us seeking.   It is also what we pride ourselves on offering you.

Next time you come in to Salsa, I’d recommend coming equipped with three things to ensure you get the most value out of our expertise.  Firstly, do develop your own ideas about what sort of interactive design solution you’re looking for.  In doing so though I suggest you ask yourself the following questions:

1.  Does this tie in with my branding?
2.  Will it resonate with my target audience(s) and make clear the objectives of my business?
3.  Will it differentiate me from my competitors? If so, how?
4.  What is the functional basis for my aesthetic decisions? (Ie:  If you think pink should the predominant colour used throughout the site, why?)

The second thing would be to adopt a willingness to be challenged. After all, you are paying us for our expertise, so get the most out of us.  We have worked with clients with requirements and demands similar to yours time and time again, so keep this in the back of your mind.  We also have a thorough understanding of the bigger picture – what design trends might be better to steer clear of and what other creative approaches might be worthwhile investigating.

Thirdly, have fun and remember good design has been proven to place you in a position of significant competitive advantage!  I highly recommend checking out the Design Victoria website for a great (and practical) read on how this does so.  Amongst many other resources and tools, you can also assess how well your business is embracing innovation.

We see a number of clients that are looking to start a brand new business online, and have come across the same issue many, many times – they have a long list of “wishlist” items, but a budget that doesn’t quite match.

One approach is to seek a low cost developer to help get the site done cheaply; unfortunately this often also results in a low quality application, poor design, and little strategic input into the business once launched (I have another Blog post coming on this topic).

The better alternative, is to stage the functionality; release a version of the site that includes some of the core functionality, the things you can’t live without, including the items that actually make you money, and then release additional functionality later.  What we’ve found is that, almost every time, the second and third round of functionality is different to first anticipated.  Inevitably, once the site goes live, and users start putting it through its paces, they tell the business owner what they like/don’t like, and what they would like to see in the site, which usually dictates future releases.

It often comes as a surprise to the business owner that their clients expectations are different to theirs, but to be honest it’s pretty rare that we see a business owner that knows their audience intimately enough to know exactly what they want and need from their site.  They have some idea, and using best practice, we can build a site that works really well, but until it’s live, we don’t really know exactly what the site needs to function successfully.

The trick often is finding a system to choose what functionality should in fact be included in each release.  We recommend using a structured approach which allows you evaluate the business benefit and technical complexity of each of the items on the “wishlist”, which factors heavily in the decision making process.  So for example, if an item has high business benefit, and low technical complexity, then it is a great candidate for a first phase release.  If the business benefit is low, and technical complexity high, perhaps it’s best to leave it till the next phase.

There are various ways to implement this process, but as a start, just try writing them all down, and score them from 1-5 on business benefit (bb) and technical complexity (tc), then make your decisions from there.  Let me know if you need a more detailed approach.

Or, ask your web developer to help you prioritise them based on their experience on what works.

Bye for now.